--- title: Excel Residential | FAQ description: Learn more about how Excel Residential addresses some of the most common concerns in exterior home care... --- UPDATE: We remain open for business during the national lockdown.  ![](https://www.excelrs.net/hubfs/2021%20Build/images/topbar-close.svg) [![ERS-logo-1@2x](https://www.excelrs.net/hs-fs/hubfs/ERS-logo-1@2x.png?width=178&name=ERS-logo-1@2x.png) ![ERS-logo-1@2x](https://www.excelrs.net/hs-fs/hubfs/ERS-logo-1@2x.png?width=178&name=ERS-logo-1@2x.png)](https://www.excelrs.net?hsLang=en) [![ERS-logo-1@2x](https://www.excelrs.net/hs-fs/hubfs/ERS-logo-1@2x.png?width=178&height=56&name=ERS-logo-1@2x.png)](https://www.excelrs.net?hsLang=en) - [Home](https://www.excelrs.net?hsLang=en) - [Services](https://www.excelrs.net/services?hsLang=en) - [About Us](https://www.excelrs.net/about?hsLang=en) - [Home](https://www.excelrs.net?hsLang=en) - [Services](https://www.excelrs.net/services?hsLang=en) - [About Us](https://www.excelrs.net/about?hsLang=en) [Get a Free Quote](https://www.excelrs.net/free-quote?hsLang=en) # Frequently Asked **Questions** [Get a Free Quote](https://www.excelrs.net/free-quote?hsLang=en) ## Frequently Asked Questions - ###### [Do you provide free estimates?](https://www.excelrs.net/faq#tab-1) ### **Do you provide free quotes?** Yes, we provide free quotes. You can visit our [Request a Quote](https://www.excelrs.net/free-quote?hsLang=en) page to get yours! - ###### [Are the products you use for power washing safe?](https://www.excelrs.net/faq#tab-2) ### **Are the products you use for power washing safe?** We use green, plant-safe, and environmentally friendly products that eliminate mold, mildew, and algae and are safe to use on:  - Roofs - Decks - Fences - Siding - Patio furniture - Boats Our powerful blend of solutions are fortified with Modified Surface Polymer (MSP), which reduces drying time and is easy to clean.  All of our solutions are: - Bleach free - Phosphate-free - Safe on fabrics - Safe on plants and grass - Biodegradable - Powered by stabilized Hydrogen Peroxide Rest assured, our services won't damage your garden, flower bed, or lawn. - ###### [How will the inside of my home be protected?](https://www.excelrs.net/faq#tab-3) ### **How will the inside of my home be protected?** We only need to enter your home if you have a window washing or interior window service scheduled. To ensure you and your home are protected, all of our team members wear personal protective equipment (masks, gloves, and booties) when working inside.  We'll also check that all your windows are properly sealed (from the outside) before we start any pressure washing on your home. - ###### [Do we need to be at home for the job to get done?](https://www.excelrs.net/faq#tab-4) ### **Do we need to be at home for the job to get done?** If we are performing an inside window cleaning, you will need to be home to give us access to the property. For pressure washing, you don’t need to be home, but we will need water access. Please provide instructions to our team before your appointment. - ###### [Can I reschedule due to bad weather?](https://www.excelrs.net/faq#tab-5) ### **Can I reschedule due to bad weather?** If you have a service scheduled and there is inclement weather, you can reschedule at no charge. Call us or send an email, and we’ll book you with the next available appointment. - ###### [How can I pay for the service?](https://www.excelrs.net/faq#tab-6) ### How can I pay for the service? We accept online payments, over the phone, or personal checks. - ###### [Are you insured and bonded?](https://www.excelrs.net/faq#tab-7) ### Are you insured and bonded? We are both insured and bonded and service commercial and residential customers throughout the mid-Atlantic. View All ### **Do you provide free quotes?** Yes, we provide free quotes. You can visit our [Request a Quote](https://www.excelrs.net/free-quote?hsLang=en) page to get yours!  ### **Are the products you use for power washing safe?** We use green, plant-safe, and environmentally friendly products that eliminate mold, mildew, and algae and are safe to use on:  - Roofs - Decks - Fences - Siding - Patio furniture - Boats Our powerful blend of solutions are fortified with Modified Surface Polymer (MSP), which reduces drying time and is easy to clean.  All of our solutions are: - Bleach free - Phosphate-free - Safe on fabrics - Safe on plants and grass - Biodegradable - Powered by stabilized Hydrogen Peroxide Rest assured, our services won't damage your garden, flower bed, or lawn.    ### **How will the inside of my home be protected?** We only need to enter your home if you have a window washing or interior window service scheduled. To ensure you and your home are protected, all of our team members wear personal protective equipment (masks, gloves, and booties) when working inside.  We'll also check that all your windows are properly sealed (from the outside) before we start any pressure washing on your home. ### **Do we need to be at home for the job to get done?** If we are performing an inside window cleaning, you will need to be home to give us access to the property. For pressure washing, you don’t need to be home, but we will need water access. Please provide instructions to our team before your appointment.  ### **Can I reschedule due to bad weather?** If you have a service scheduled and there is inclement weather, you can reschedule at no charge. Call us or send an email, and we’ll book you with the next available appointment. ### How can I pay for the service? We accept online payments, over the phone, or personal checks. ### Are you insured and bonded? We are both insured and bonded and service commercial and residential customers throughout the mid-Atlantic. ## Happiness Guaranteed Our top priority is maintaining your home while providing a professional experience that lets you see what's possible with the best service. If you're not 100% satisfied, we want to know, so we can do whatever it takes to make it right.  Our bar is high because you deserve it. [Get a Free Quote](https://www.excelrs.net/free-quote?hsLang=en) ### Get a Free Quote Request a free quote to learn how much your specific job will take. We'll also make recommendations on how to make your upkeep easier! 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